Frequently Asked Questions

What type of files can I send?

We prefer that you send .PDF with embedded or outlined fonts .PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

What color mode should my files be?

You should always start and finish your designs in CMYK color mode.

What resolution should my files be?

We only accept 300 dpi files and no less. Low resolutionfiles may be printed as is.

How should I set up my bleed?

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve thefinished look and the quality of the final product.

What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. 

What is the DIFFERENCE between raster and vector?

Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, thefile could have a low quality end result Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality.

What size are your Grommets? How far apart do you typically place them?

We use #2 grommets, they are 3/8″ and brass in color. Grommets are placed in all 4 corners, and from there they will be placed every 2ft and 1ft as necessary. 

My file contains a transparency, will it print OK?

No. Even the smallest transparency issue will cause problems with a printed file. It is always best toatten any file you send. Outline fonts and ensure that your file is in CMYK mode for best results.

1043 Miller Dr, Altamonte Springs, FL 32701 • 407-960-7460